UPALI BEACH SURF RESORT ARUGAM BAY: TERMS AND CONDITIONS

TERMS AND CONDITIONS


RATES

Published prices are per room and per night and do not include breakfast. Adjustments like extra bed(s) are listed on the rates page. Any discounts other than those listed on the rates page are available at our discretion.


PAYMENT TERMS

We do not accept credit card, only cash or PayPal payments.
Payments made by PayPal will incur a surcharge of 4% per transaction.


CHECK-IN and CHECK-OUT

Check-in is from 2pm until 10pm on the day of arrival, check in after these times should be negotiated prior to arrival. We expect you to phone if you are delayed for any reason and can usually accommodate very late arrivals. We do not accept guests without a reservation after 7pm. We reserve the right not to accept guests who arrive after 10pm without prior arrangement.

Check-out must be done between 7am and 11am on the day of departure unless a special request has been made by the guest and approved by the manager of Upali Beach Surf Resort. We will make every effort to be flexible and accommodate any special request. Please appreciate that rooms should be serviced in time for the next guest’s arrival.


RESERVATION

The full name of the guest, contact phone number and address is needed to confirm a reservation and a minimum deposit of one night stay for one night or up to 50% of the total stay is required for stays of more than one night.

Once a booking is confirmed it means that a legally binding contract is established between us. If you leave before the expiry of the booking no allowance can be made. Terms accepted on booking cannot be changed during the stay. This may be reviewed in exceptional circumstances.

If the accommodation is not available to the guest on the dates booked due to events beyond our reasonable control, we will take steps to find alternative accommodation. If suitable accommodation is not available then all money paid by the guest will be refunded.

We will have no further liability to the guest or any other party.


CANCELLATION

50% of the deposit will be refunded (less any credit charges incurred e.g. PayPal charges) only if you cancel your reservation up to 15 days prior to arrival.

If you don't cancel your booking by email at least 15 days before check-in date, we will expect payment of the original contracted amount in full.

If you do not turn up or you wish to leave before your reservation is due to end, we will expect payment of the original contracted amount in full.

If you wish to modify your booking then this will be regarded as a cancellation and re-booking and whilst we will try to accommodate such requests this is at our discretion.

We recommend that you have a travel insurance to cover any charges that may become due should you have to cancel your booking.


HOUSE’S RULES

We pride ourselves on offering a peaceful atmosphere. We expect guests to behave especially quietly between 11pm and 8am.

Upali Beach Surf Resort shall not be held responsible for any disturbance occurring outside its premises (parties, fireworks, religious celebration…) or jurisdiction.

The number of people occupying a room must not exceed the maximum number stated for the room. Any additional unexpected guest will be charged 2 000 slr / 15 US$ on the room bill.

We reserve the right to refuse to accept anyone who, in our opinion, is not suitable to take charge of the property. In any such case, all money will be refunded (less the deposit) and the contract terminated without further liability. We also reserve the right to terminate the contract at any time or to remove any person or persons due to unreasonable behavior, damage to property, or causing or likely to cause annoyance or offense to other guests. In such cases of termination of the contract, any refund would be at our discretion and payment of any remaining amount outstanding will become due.

The Guest shall not arrange for the delivery of or deliver any goods, food, beverages or materials to the Resort without our prior agreement.

The Guest shall not store or place on the perimeter of or in the Resort any inflammable, combustible or objectionable substances or liquid.

The Guest may not bring into the premises any illegal substance or any form of weapon including guns, replica guns, knives or explosives (including fireworks.)


HOTEL LIABILITY

Upali Beach Surf Resort is not responsible for loss, damage or theft of cash, jewelry or other valuables left unattended in guest rooms. A safe deposit box is available at the reception for the safekeeping of these items.

Upali Beach Surf Resort is not liable for the loss or damage to guest’s property. Valuables remain the responsibility of their owners. All food, beverage, valuable properties including clothes, electronic devices and accessories must be kept locked in the metallic box or wooden cupboard or chest made available for the type of room booked to prevent robbery or damage.

Upali Beach Surf Resort is exempt from liability to the extent that the damage, loss or destruction is due to an unforeseeable and irresistible act of nature (weather hazards, wild life hazards) or an act of war or is due to the guest himself or to any person accompanying him or in his employment or visiting him.

The resort will not be held responsible for the acts or omissions of third persons, hotel employees or representatives, occurring on the premises, except, when they arise out of the strict performance of hotel employees or representative duties. 

Upali Beach shall not be held responsible for any robbery, incident, damages on surf boards or sport equipment kept on its premises unless they were kept in the guest’s room.

In any case, the hotel will not be held responsible under any circumstances for damages or robbery in excess to the equivalent of three times the daily room rate of the person to whom it is liable.

Guest belongings found after the guests have departed will be held for 2 weeks before being disposed of. If Guests have filled in the registration form then we will do our best to contact them about their missing items.


GUEST LIABILITY

A nominated person (the Guest) shall supply us with their contact details (full name, address and telephone number) and they will be responsible for the actions of their party.

The Guest shall indemnify us for any loss from or damage to the Guest House or the furnishings and equipment therein caused by the willful act or default of the Guest or persons or animals within their control.
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. 

The Guest shall pay us on demand the amount required for making good or remedying the damages, or replacing any item missing from the room (towels, bed linen, padlocks, mosquito nets) or consequential loss of earnings due to having to cancel a subsequent guest booking.

We reserve the right to invoice Guests for any such payment if any loss or damage is discovered after their departure.


COMPLAINTS

If the Guest has a complaint concerning any aspect of the services provided by us then it is the duty of the Guest to inform us immediately, or as soon as is reasonably practicable and in any event before the termination of the stay. We will do our best to remedy any faults as soon as possible.

It is specifically agreed between the parties that failure by the Guests to notify us of any complaint in accordance with this timescale will entitle us to refuse to entertain the complaint, irrespective of the merits of the complaint.


The construction, validity and performance of this Agreement is governed by the law of Sri Lanka and the parties submit to the jurisdiction of the Ampara district Courts.
The Guest agrees that the contract with us is made at the Resort’s premises and that any proceedings between the parties shall be conducted in the Court of Pottuvil.